Premium Travel Planning Excellence

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Privacy Policy

Last updated: December 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This includes your name, email address, phone number, travel preferences, and payment information.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted partners who assist us in operating our website and conducting our business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]

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Terms of Service

Last updated: December 2024

Acceptance of Terms

By accessing and using TrustVoyage services, you accept and agree to be bound by the terms and provision of this agreement.

Service Description

TrustVoyage provides travel planning and consultation services. We act as intermediaries between clients and travel service providers including airlines, hotels, and tour operators.

Booking and Payment Terms

All bookings are subject to availability and confirmation. Payment terms vary by service provider. Cancellation policies are determined by individual suppliers and will be communicated at the time of booking.

Limitation of Liability

TrustVoyage acts as an agent for travel service providers. Our liability is limited to the fees paid for our consultation services. We are not responsible for the acts or omissions of third-party service providers.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances that may affect your travel plans.

Governing Law

These terms shall be governed by and construed in accordance with the laws of New York State, without regard to its conflict of law provisions.

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GDPR Compliance

Last updated: December 2024

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request limitation of data processing
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to processing of your personal data

Legal Basis for Processing

We process your personal data based on:

• Your consent for marketing communications
• Contract performance for travel services
• Legitimate interests for business operations
• Legal obligations for record keeping

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in our privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

International Transfers

When we transfer your data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

Contact Our DPO

For GDPR-related inquiries, contact our Data Protection Officer at [email protected]

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DMCA Policy

Last updated: December 2024

Copyright Infringement Notification

TrustVoyage respects the intellectual property rights of others and expects our users to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).

Filing a DMCA Notice

If you believe that content on our website infringes your copyright, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the infringing material and its location on our website
• Your contact information (address, telephone number, email)
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner

Designated Agent

DMCA notices should be sent to our designated agent:

TrustVoyage DMCA Agent
425 Park Avenue, Suite 1200
New York, NY 10022, USA
Email: [email protected]

Counter-Notification

If you believe your content was wrongly removed, you may file a counter-notification with the same designated agent, including your contact information, identification of the removed content, and a statement under penalty of perjury that the removal was a mistake.